1. Shipping Destinations
Currently, we ship exclusively to the following 16 European countries:
Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, and Germany.
For clarity, the supported countries are:
-
Spain
-
Portugal
-
Poland
-
Czech Republic
-
Slovakia
-
Slovenia
-
Bulgaria
-
Greece
-
Romania
-
Austria
-
Italy
-
Croatia
-
Estonia
-
Lithuania
-
Latvia
-
Germany
All product prices include applicable taxes. Customers are not required to pay additional VAT at checkout.
2. Processing Time
Order processing time: 3–5 business days
This refers to the period between order confirmation/payment and dispatch to the carrier.
Orders placed on weekends or public holidays may experience slight delays.
Our warehouse operates Monday to Friday (excluding public holidays).
3. Shipping Time
Estimated delivery time: 5–8 business days
Total estimated delivery time:
Processing Time (3–5 days) + Shipping Time (5–8 days)
= 5–13 business days total
Delivery times may vary depending on destination and logistics conditions.
4. Shipping Cost
✔ Free Shipping on all orders
No additional delivery charges apply.
5. Carriers
We typically ship via:
-
FedEx
-
UPS
Carrier selection depends on destination and logistics availability.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number.
Please note:
-
Tracking information may take 48–72 hours to update.
-
During peak seasons or holidays, updates may be delayed.
If you are unable to track your parcel, please contact:
Email: chotuharshwardhan843@gmail.com
We will respond within 48 hours.
7. Delivery Delays
Delays may occur due to:
-
Severe weather conditions
-
Natural disasters
-
Carrier disruptions
-
High shipping volumes
-
Labor shortages
-
Supply chain constraints
If your order is significantly delayed, please contact us and we will coordinate with the carrier.
8. Order Cancellation & Changes
Before Shipment:
-
Order cancellation: Free
-
Address modification: Free
-
Product change: Free
After Shipment:
Orders cannot be cancelled, modified, or intercepted once dispatched.
If a parcel is refused and returned to our warehouse, it will be treated as a return.
In such cases, the refund will be issued to the original payment method, minus actual shipping costs incurred.
Please confirm your shipping address carefully before placing an order.
9. Customs & Duties
In rare cases, customs authorities in your country may impose import duties.
Such charges, if applicable, are determined by local customs authorities and must be paid by the customer.
We do not control customs policies and are not responsible for delays caused by customs clearance.
For more information, please contact your local customs office.
10. Contact Information
For shipping-related inquiries: